Our Return Policy

Our Policy: Here at Crueldenim.com, we want you to be completely satisfied with your purchase. If for any reason you want to return or exchange an item, please do so within 30 days of the shipped date. All items sent back for return or exchange must be in its original condition. If the item is an apparel product, the item must be unwashed and unworn with the tags still attached. Please inspect and try on your item before removing the tags. 


EXCHANGE: 

1. Click on My Account on the navigation bar. 

2. Sign in to your account. 

3. Click on "Previous Orders”. 

4. Locate the order you wish to return and click on the order number.  Once you are on the detail page for that order, scroll down at the bottom of the page and click on "Request a Return Merchandise Authorization (RMA)". 

5. Select the item you wish to exchange and write a comment about the reason you are returning the product(s).. 

6. Click on "Continue”. At this time you will need to get your request approved by our administrator, once it is approved you will receive an email with the RMA number for you to use. 

7. Ship the package back to us using any shipping method you prefer. We strongly suggest you use a method that can be tracked as we are not responsible for returns we do not receive. Ship your package to: 

Crueldenim.com 
RMA#: (eg. XXXXXXXXXXX) 
8500 Zuni St 
Denver, CO 80260 

8. Upon receipt of your product, we will ship out the item you requested AT NO ADDITIONAL SHIPPING COST TO YOU. 


RETURNS: 

1. Click on My Account on the navigation bar. 

2. Sign in to your account. 

3. Go to "Customer Account” at the right bottom corner of the page. 

4. Click on "Previous Orders”. 

5. Locate the order you wish to return and click on the order number.  Once you are on the detail page for that order, scroll down at the bottom of the page and click on "Request a Return Merchandise Authorization (RMA)".

6. Click on "Continue”. At this time you will need to get your request approved by our administrator, once it is approved you will receive an email with the RMA number for you to use. 

7. Ship the package back to us using any shipping method you prefer.  We strongly suggest you use a method that can be tracked as we are not responsible for returns we do not receive. Ship your package to: 

Crueldenim.com 
RMA#: (eg. XXXXXXXXXXX) 
8500 Zuni St 
Denver, CO 80260 

8. Upon receipt of your product, we will credit your credit card for the price of the item plus any applicable taxes. Shipping is not refunded. It can take up to 5 business days (after we process the return) for the credit to appear on your account. Please reference your credit card policy for more information.